Acceptable Use Policy

Purpose

This policy helps protect customers, end users, and the WickAI platform from abuse, fraud, and security risks. It applies to all accounts, users, integrations, and workflows in WickAI.

Prohibited Use

• Illegal, fraudulent, deceptive, or abusive activities
• Harassment, threats, or harmful communications
• Unauthorized data collection, scraping, or surveillance
• Infringing intellectual property or privacy rights
• Attempts to bypass access controls, rate limits, or security protections

Messaging and Consent Requirements

• You must follow applicable messaging laws and platform policies, including WhatsApp requirements where relevant.
• You are responsible for obtaining required user permissions and maintaining lawful contact practices.
• You may not use WickAI to send spam, misleading promotions, or unauthorized bulk outreach.

AI and Automation Boundaries

• AI outputs must be reviewed before operational reliance on important actions.
• You may not use AI-assisted features for unlawful profiling, discrimination, or high-risk decisions without required controls.
• Any future autonomous features must remain within explicit product settings and customer approval.

Security Expectations

• Protect account credentials and enforce role-based access within your team.
• Promptly revoke access for former team members and compromised accounts.
• Promptly notify WickAI of suspected abuse or security incidents at [email protected].

Enforcement

WickAI may investigate violations and take action including warnings, feature restrictions, suspension, or termination based on severity and risk.

Related Terms

This policy works alongside our Terms of Service and Privacy Policy. If terms conflict, signed agreements or order forms may apply where permitted.