Privacy Policy
This page explains what information WickAI collects and how it is used to provide the service.
Legal controller/entity fields are not finalized yet. Complete legal environment values and counsel review before launch.
Controller / Legal Contact
Service provider / controller entity: [LEGAL_ENTITY_NAME].
Registered office: [LEGAL_ENTITY_ADDRESS]. For privacy requests contact [email protected].
Who We Are
WickAI provides a WhatsApp-first operations platform for client-facing teams. We act as a service provider/processor for customer workspace data in many cases.
Information We Collect
Depending on product usage, we may collect:
- Account and team information (names, emails, roles)
- Workspace settings and operational configuration
- Message content and metadata processed in the service
- Voice notes, transcripts, summaries, and task drafts
- Usage analytics, audit events, and system logs
How We Use Information
- Provide the service and workspace features
- Process messages and voice notes to generate workflow outputs
- Support AI-assisted transcription, summarization, and task extraction
- Maintain security, monitoring, and reliability
- Provide customer support and onboarding
Legal Bases (for GDPR Markets)
Where applicable, processing may rely on contract performance, legitimate interests, legal obligations, and consent depending on the context and jurisdiction.
Sharing and Subprocessors
We may share data with subprocessors and infrastructure providers that support hosting, messaging, email delivery, and AI processing.
See Subprocessors for current categories and details.
Retention
We retain data for as long as necessary to provide the service, comply with legal obligations, and support customer workflows, subject to customer requests and configuration.
Security Measures
WickAI uses role-based access controls, auditability, and secure integrations. No system is perfectly secure, so customers should also maintain internal access controls and review procedures.
International Transfers
Data may be processed in countries other than your own depending on infrastructure and providers. Appropriate contractual or technical safeguards may apply where required.
Your Rights
- Access and correction requests
- Deletion requests (subject to legal/contractual constraints)
- Objections or restrictions where legally applicable
- Questions about data handling and retention
Cookies and Tracking
We may use essential and analytics cookies or similar technologies. See the Cookie Policy for more details.
Privacy Request Response Time
We aim to respond to verified privacy requests promptly. Actual timing may vary based on legal obligations and request complexity.
Contact / Privacy Requests
Contact [email protected] for privacy and data handling requests.
Need clarification?
If you have policy, data handling, or legal-process questions, contact us and we’ll route your request to the right team.